Sr Operations Manager - UberEATS Mexico

2 weeks ago
MX-DF-Mexico City
Operations & Launch - City Operations
MX-DF-Mexico City
Requisition Post Information* : External Company Name
Uber Technologies, Inc.
Requisition Post Information* : External Company URL

Uber Overview

About Uber


We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.


For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.


And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

Job Description


About the Role


The UberEATS Senior Regional Operations Manager role is a unique opportunity to help expand one of Uber's newest services, UberEATS. This is a critical role bringing together a three-sided marketplace and optimizing the food delivery process. This operations-driven role calls for a combination of creative problem solving, detail oriented responsibility, and interpersonal ability to nurture and guide teams to take this new business to the next level.

This is a rigorous business side role in a high-growth environment, and this person will work together with the EATS Leadership team in Latam along with headquarters-based engineering, product, and process teams. This role will contribute enormously to the growth of the UberEATS business.


What You'll Do


  • Lead: Build out and directly lead an operations organization across Latam to enable Uber EATS to scale through high impact programs executed both centrally and localized where appropriate
  • Work closely with the Regional Head of Operations and General Managers, helping define region level management goals and strategies to achieve them
  • Motivate and leverage existing and new staff to continually up-level their results, expectations, and stretch for increasingly higher levels of impact across all core operational metrics
  • Work closely in a matrixed environment with local operations, marketing, strategy, analytics, design, engineering, finance and other senior leadership in the region and at HQ to set clear objectives for regional
  • Strategy. Choose which projects the team should focus on and set a timeline to reach goals quickly. Help invent the future of UberEATS!
  • Analytics. Analysis of driver metrics to properly allocate supply, develop driver incentive programs, and ensure high-quality partner experiences
  • Growth Planning. Evaluate the economic and strategic costs and benefits of driver incentive programs and work with the team to execute those strategies
  • Develop & Optimize Processes. Create and scale new and existing processes to allow the business to launch and grow
  • Product Improvement. Proactively search for new features which could improve a seamless driver experience
  • Be Resourceful and Take Initiative. Take ownership of Uber's growth in your city and do everything you can to support and enhance the quality of our services


What You'll Need


  • At least 5 years of deep, hands-on management of functions that included combinations of the following: operations, analytics, marketing, customer loyalty and retention, and project management is expected, but we will consider candidates with less experience if they meet our other requirements
  • A willingness to be "on the ground" working with our driver and business partners
  • Unparalleled business judgement and critical thinking skills with the ability to use data to quickly establish highest value priorities and develop a strategy to pursue them
  • Quantitative data analysis, deep actionable insights, modeling, and advanced test plan design and analysis experience
  • High energy and motivational leadership driven by personal influence and example with direct staff, peers, and senior leaders across all company functions
  • Experience working closely and communicating effectively with internal and external stakeholders in an ever-changing, rapid growth environment with tight deadlines
  • Strong experience managing teams across multiple offices and territories
  • Experience with SQL a plus


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