Head of Regional Operations, UberEATS - APAC

2 weeks ago
Operations & Launch - City Operations
Requisition Post Information* : External Company Name
Uber Technologies, Inc.
Requisition Post Information* : External Company URL

Uber Overview


With UberEATS, we’re building Uber’s newest and fastest growing business, spanning over 100 cities across all six continents in just over a year. Today, UberEATS is available in cities across APAC, including Tokyo, Seoul, Taipei, Hong Kong, Singapore, Bangkok, Sydney, Auckland, Melbourne, Kuala Lumpur, Mumbai, Delhi and many more  -- and we’re just getting started!

Job Description

About the Role


UberEATS is seeking an APAC Head of Regional Operations. As the leader of Regional Operations team, you will be responsible for driving operational excellence and scaled processes for all EATS markets across the region and is a key member of the APAC EATS regional leadership team. You’ll come with a track record of building teams and systems tied directly to the top and bottom line results of the organization, ideally with experience discovering and designing processes for scale.


We're looking for someone who has that mix of operational abilities to get stuff done, the grit and motivation that's needed to build a new business from the ground up, the innovation and creative thinking that's need to develop outside the box solutions, and the emotional intelligence and leadership abilities to manage the team spanning APAC


What You’ll Do

  • Build out and directly lead an operations organization across APAC to enable Uber EATS to scale through high impact programs executed both centrally and localized where appropriate
  • Work closely with the EATS Regional General Manager and EATS Country General Managers, helping define region level operations goals and execution strategies
  • Develop acquisition and lifecycle engagement strategies for courier and restaurant partners in APAC and execute this strategy through data-driven analytics, process implementations, creative campaigns, and robust digital marketing programs
  • Partner with Sales to expedite restaurant acquisition, engagement and quality efforts
  • Design and operationalize customer experience, engagement and retention initiatives
  • Motivate and leverage existing and new staff to continually up-level their results, expectations, and stretch for increasingly higher levels of impact across all core operational metrics
  • Work closely in a matrixed environment with local operations, marketing, strategy, analytics, design, engineering, finance and other senior leadership in the region and at HQ to set clear objectives for regional strategy

What You’ll Need

  • 8+ years of deep, hands-on management of functions that included combinations of the following: operations, business analytics, marketing, customer loyalty and retention, and project management
  • Unparalleled business judgement and critical thinking skills with the ability to use data to quickly establish highest value priorities and develop a strategy to pursue them
  • Quantitative data analysis, deep actionable insights, modeling, and advanced test plan design and analysis experience
  • High energy and motivational leadership driven by personal influence and example with direct staff, peers, and senior leaders across all company functions
  • Experience working closely and communicating effectively with internal and external stakeholders in an ever-changing, rapid growth environment with tight deadlines
  • Strong experience managing teams across multiple offices and territories



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