Lead Courier Expert UberEATS - Amsterdam

2 weeks ago
Operations & Launch - City Operations
Requisition Post Information* : External Company Name
Uber Technologies, Inc.
Requisition Post Information* : External Company URL

Uber Overview

About Uber


We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.


For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.


And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

Job Description

Who You Are


We are looking for a skilled individual to help us take our UberEATS Netherlands business to the next level. This individual has excellent analytical and problem-solving skills, a logical, process-driven mindset, and a hands-on attitude.


The Lead Courier Expert role at UberEATS is a hands-on role responsible for driving growth, happiness, and retention among our courier delivery partners.


This is a great opportunity to work with a stellar operations team and gain invaluable experience at the ground floor of a fast growing, tech organization with great ambitions.



What you’ll do


  • Manage courier relationships, identify and take on problem areas for couriers
  • Solve escalated questions of couriers on our system
  • Search for bugs or new features which could improve a seamless courier experience
  • Scale new and existing processes to allow the business to efficiently operate and grow
  • Optimize delivery times, earnings, restaurant satisfaction with couriers, and eater (recipient) satisfaction with couriers;
  • Help make our couriers as efficient and effectively as possible


What you'll need:


  • A minimum of bachelor’s degree
  • 1-2 years work experience in a hands-on organisation (also through part time jobs, internship or student bodies)
  • You are a logical thinker, who naturally looks to build efficient processes where there are none
  • Self-driven and a great team player
  • You are tech savvy and analytical
  • Native Dutch speaker, and fluent in English



  • Ground floor opportunity with a growing team.
  • Monthly Uber credits.
  • Catered lunch and snacks for those mid-day cravings
  • Sharp, motivated co-workers in a fun office environment.


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