Law Enforcement Response Team Lead

1 week ago
US-CA-San Francisco
Department
Safety & Security - Trust & Safety
US-CA-San Francisco
Requisition Post Information* : External Company Name
Uber Technologies, Inc.
Requisition Post Information* : External Company URL
www.uber.com

Uber Overview

About Uber

 

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

 

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

 

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

Job Description

About Uber

Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.

We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world.

Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.

 

Perks

Role and Key Responsibilities of LERT Lead for US/Canada

  • Ensure that the team follows company policies and procedures in responding to requests from law enforcement in a timely manner.
  • Manage escalations quickly and appropriately.
  • Identify issues/roadblocks, consider solutions, consult stakeholders, and follow implementation procedures.
  • Provide constructive support and clear guidance to LERT Specialists and LERT Triage team.
  • Provide regional input to global initiatives such as developing tooling efficiencies and global policies and procedures.
  • Maintain LERT processing procedures playbooks.
  • Develop and maintain relationships with internal stakeholders and other teams integral to the function of LERT.
  • Foster a supportive and collaborative environment for teamwork.
  • Work closely with regional stakeholders to build trust.

Required Skills

  • Must have strong written and verbal communication skills.
  • Must have high level of comfort interacting with law enforcement while maintaining highest level of professionalism.
  • Must work with careful attention to detail.
  • Must be willing and able to participate in rotational on-call duty.
  • Must have working proficiency with office systems and applications (MS Office, Google Docs/Sheets/Slides, Salesforce, ZenDesk, JIRA, etc.)
  • Proficiency or fluency in multiple languages strongly desired.

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