We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
About the Role
Uber’s driver-partners are our most important customers and the Greenlight manager will lead the charge in building a best in class customer service experience for them. You'll manage your team of Greenlight Experts, Fleet Advisers and Telemarketing Experts, to onboard partners, resolve support issues efficiently and comprehensively and treat every support interaction as an opportunity to build a better connection between Uber, Lion City Rentals and the driver community.
Highly refined people skills, as well as toughness, independence, persistence and empathy, are required to ensure you provide the quality of service we demand for our partners. You will work closely with the city General Manager, Community Operations Lead and Senior Operations Managers to make sure your units are meeting their market’s needs in terms of supply growth, onboarding, driver engagement, and any other local events or needs.This is an intense, business-side startup role which has a clear and direct, impact on the growth of our business.