Key Account Manager, UberEATS - Colombia

CO-CUN-Bogota
Department
Operations & Launch - City Operations

Uber Overview

About Uber

 

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

 

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

 

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

Job Description

About the Role

 

The Existing Partnerships Manager role is a unique opportunity to help grow one of Uber's newest services: UberEATS, which is in the process of expanding in a big way.

 

We're looking for someone who can own relationship management with our base of existing restaurant partners. The role involves ownership of operations related to our restaurant partners, from onboarding and training all the way through to analysis and optimization of delivery operations. Your mission is to make our restaurant partners happy with our service and help them grow their businesses.

 

It demands a unique combination of rapport building skills, analytical drive, and process architecting abilities. This is an fast-paced, growing role, and this person will work with the EATS operations teams along with other teams to drive significant evolution in the UberEATS business.

Perks

What You'll Do

 

  • Help restaurants get started on the UberEATS platform
  • Process Scaling: Help design processes, whether it be prospecting, onboarding, account management, etc. in such a way that they fuel, rather than act as a bottleneck, on growth
  • Menu Design and Expansion Planning: Structure experiments and conduct analysis to grow basket size & usage, develop optimal restaurant mix, and dictate when we can expand geographically and temporally
  • Collecting and Acting on Feedback. Create processes and account management tools to stay in close communication with restaurant partners and incorporate feedback into process improvements on the ground
  • Commitment to contributing to Uber's growth in their city and getting the job done to delight users and restaurant partners - we take NPS seriously!

 

What You'll Need

 

  • Bachelor's degree from a 4-year university and a minimum of 2 years of analytical, operational, and / or consulting experience is expected - but we will consider candidates with less experience if they meet our other requirements
  • Ability to take initiative in a constantly-changing work environment and adopt a generalist mindset
  • Experience creating and optimizing processes
  • Data-driven decision making mentality and sound business judgment through thorough analytical thinking
  • A customer service orientation and experience developing deep partnerships
  • Roll up your sleeves and get into the details approach.
  • Solid understanding of a variety of business models (we're still proving ours)
  • Passion for the on-demand delivery space, and food delivery in particular

 

About the Team

 

As part of the UberEATS City Team, you’ll work closely with the General Manager and the Sales, Operations and Marketing teams to support processes that scale and innovate UberEATS sales from the ground up.

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