Senior Retail Operations Manager, TRIPAD

US-NY-New York
Department
Global Community Operations - Community Operations

Uber Overview

About Uber

 

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

 

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

 

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

Job Description

 

About the Role

 

The Senior Retail Operations Manager oversees and maximizes the performance of all GLs in your region. To accomplish this, you'll implement standard operating procedures for onboarding and engagement, and you’ll lead the team to innovate tomorrow’s new best practices. You'll assist with the finances and people operations of the GLs in your region. You will maximize the return on investment for GLs at a regional level.

 

You’ll also keep in close touch with a wide array of stakeholders within your region and the Regional Greenlight Manager to communicate business objectives and align priorities, making sure everyone is moving fast in the right direction.

 

Your leadership will instill inspiration and confidence throughout the GLs in your territory, bringing groups throughout the region together as a single team focused on building competitive advantage by growing and strengthening our driver network.

 

This role is based in New York City. Candidates must be willing to relocate.

Perks

What You’ll Do

  • Owning the success metrics for supply growth and operational SLAs, business targets, and financial performance of GLs throughout the region
  • Optimize GLs in your region based on needs for supply growth and engagement of our driver-partners
  • Assist with hiring and training GLs Managers, Coordinators, and Uber Experts
  • Collecting and reporting on regional performance data, with a particular emphasis on trend identification and actionable insights
  • Working with General Managers, City Teams, Regional Teams, Facilities, and other stakeholders to manage space planning, budget and headcount
  • Maintain consistency of operational efficiency and Partner experience at every Greenlight Location in your region

 

What You’ll Need

  • At least 4 years of operations management, retail management, or support management experience
  • At least 2 years of operational people management, preferably in a start up capacity
  • Data-driven decision mentality and sound business judgment through strong analytical thinking
  • Adaptable to change and ability to execute quickly
  • Determined - You have no problem getting your hands dirty and doing the gritty work that comes along with the higher-level thinking
  • A leader - You lead by example and have experience empowering a team to execute under pressure and tight deadlines
  • Creative solutions driven mindset, with a get it done attitude
  • High Emotional IQ – You expertly manage relationships with partners, influencers, and co-workers
  • Flexible and forward thinking - We need someone sharp and eager to play with different models to help us scale

 

Bonus points if

  • You have an MBA degree

 

About the Team

 

Uber’s driver-partners are our most important customers, and we’re building an exceptional experience for them in our cities. Greenlight Hubs help new partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver-partner community. Our hubs are a one-stop shop for partners to get activated, receive support, and learn more about Uber.

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