We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
At Uber, providing amazing support that establishes trust within our community—across riders, driver partners, UberEATS customers, restaurant partners and delivery partners—is a core feature of the Uber user experience. We’re obsessed about providing the highest quality service executed in the smartest, most efficient way. And for Uber to continue its growth and success, we need to be able to not only improve but also scale our fast-growing support operations.
We’re looking for a Regional Community Operations Specialist for UberEATS, responsible for, but not limited to, revising working processes and policies, identifying problems, proposing and implementing customer obsessed solutions using data driven methods, overseeing customer service team, handling sensitive escalated issues, and surfacing insights to internal teams. Based in Bangkok, this role comes with a heavy focus on improving the customer support experience.
WHO YOU ARE
WHAT YOU’LL DO