City Lead, Lisbon - uberEATS

Operations & Launch - City Operations

Uber Overview

About Uber


We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.


For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.


And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

Job Description

 About the Role


As the City Lead for UberEATS in your city, you will have the unique opportunity to scale and develop our food delivery platform in one of our key markets globally. Balancing the needs of the consumer, the restaurant partner and the delivery partner is very complex. Add to that the fact that we’re delivering a perishable product on demand and at massive scale and you have a really fascinating set of challenges to navigate. But food is also fun, and our users are passionate about eating great food, so you get to operate in a world that consumers love!



We're looking for someone who has that mix of operational prowess to get great work done, the negotiation and collaboration skills needed to bring out the best from our restaurant partners, the innovation and creative thinking that's required to develop outside the box solutions, and the emotional intelligence required to lead a fast paced business and inspire a team of people.


This is the ideal role for someone who has experience building out processes, who's obsessed with tinkering and iterating to obtain operational excellence and ‘Uber’ quality throughout the customer's experience. Local marketing, marketplace efficiency, quality and experience sit under the City Lead’s umbrella of responsibilities. Deeply understanding your market and and building local partnerships is critical. This is where creativity meets analytics and execution head on.



What You’ll Do


  • Get to know your market insight out and develop a strong network in your city to identify opportunities that can contribute to the success of the business
  • Develop a strong relationship with our restaurant partners, be their best ally to develop their business and grow alongside UberEATS
  • Work with the Iberia UberEATS team to optimize the platform for your city’s local needs. You’ll need to dive into the details about how efficiently the marketplace runs (speed, reliability, cost per trip) as well as improving the quality of the experience for Lisbon’s consumers, restaurant partners and delivery partners
  • Collaborate with the Central Operations and Sales teams to scale your market efficiently
  • Initiate creative local marketing strategies and partnerships that are relevant in Portugal
  • Run local experiments, from temperature control to electric bicycle solutions. We're always looking for a better way!
  • Manage local regulatory issues and local politics within the food delivery ecosystem
  • Continue to grow the Portuguese market through user acquisition and geographic expansion, and driving consumer, restaurant and delivery partner loyalty
  • Help scale UberEATS to other cities through developing and sharing best practices


What You’ll Need

  • 4+ years in business management experience (e.g., management consulting, private equity, investment banking, operations) in a rapidly changing environment; start-up experience an asset. Evidence of complete ownership of a P&L a plus
  • Data-driven decision mentality and sound business judgement - you understand what drives value for each group in our marketplace and can make sensible commercial decisions to reflect this
  • Effective project management - experience delivering on a multifaceted projects with many stakeholders
  • Strong decision making under pressure and with incomplete information
  • Stellar relationship building skills and the ability to make smart partnerships happen, from negotiation to execution
  • Experience leading a team, with willingness to invest in the coaching and development of your team members
  • Ability to adapt with resilience and humility



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