We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
About the Role
Community Operations is pioneering how Uber manages rider and driver partner support around the globe and we’re looking for a Program Manager for our Advanced Customer Support Program to lead our most sensitive support initiatives into Uber’s account security, social media, and accessibility customer service teams. You’ll be responsible for developing and executing on strategies to improve performance and productivity, as well as set goals to track success, all while consistently meeting customer expectations.
The ASC Program Manager, will focus on the areas which include designing and running experiments on content / policies, optimizing routing, changing agent performance plans, working with product teams in early product development, etc. You have excellent program management skills, problem-solving prowess, excellent time-management and organizational habits, and the ability to clearly communicate and present information to seek buy-in.
What You’ll Do
What You’ll Need
Bonus Points if
About the Team
Community Operations is pioneering how Uber manages rider and driver partner support around the globe.