Operations & Logistics Manager, Central Team, UberEATS

IN-Gurgaon
Department
Operations & Launch - City Operations

Uber Overview

About Uber

 

With UberEATS, we’re building Uber’s newest and fastest growing business, spanning 180+ cities across all six continents in two years. Today, UberEATS is available across many parts of Asia including Mumbai, Delhi NCR, Hyderabad, Chennai, Bangalore, Chandigarh, Tokyo, Hong Kong, Singapore, Bangkok, Sydney, Perth, Brisbane, and Melbourne -- and we’re just getting started.

 

Perks

What you’ll Do:

  • Develop & Optimize Processes - Scale new and existing processes to allow the business to efficiently operate and grow; analyze the business to track and improve metrics and profitability
  • Analytics - Analysis of driver, and customer metrics to properly allocate supply, guide incentive programs, and ensure high-quality experiences on the Uber system
  • Expansion Planning - Evaluate the economic and strategic costs and benefits of expanding UberEATS to new areas, develop and execute against expansion plans
  • Strategy - Decide which projects the team should prioritize, and set a bold timeline to reach those goals
  • Product Improvement - Actively search for new features which could improve a seamless driver, customer, and restaurant experience
  • Engage - Using your findings and analysis on delivery partner patterns and behaviors, you will develop campaigns and programs aimed at managing churn and encouraging loyalty
  • Educate - Help our partners learn how to use our system and get the most out of the Uber platform
  • Design, support and manage central functions and processes within EATS courier operations
  • During (pre-post) launch:
    • Central setup of tools / configuration
    • Launch tracking tools
    • Training and Onboarding for courier partners
    • Install operational best practice across launch markets / training
  • Post launch (in addition to above):
    • Courier Incentives optimization and central management
    • Driver Marketplace efficiency strategies across all India SA markets (dispatch optimization, ME tools & tracking)
    • Design central functions for scaling courier new supply (central referrals, funnel optimisation)
    • Design & scale central quality management processes
    • Design & scale central Courier retention processes
    • Functional expert on end-to-end courier operations process

What you’ll Need:

  • 4+ Years relevant work experience
  • Ability to take initiative in a constantly-changing work environment
  • A willingness to work with our driver partners
  • Partnership management or business development experience
  • Startup (all-hands-on-deck) approach
  • Experience crafting and optimizing processes
  • Data-driven decision making mentality and sound business discernment through strong Analytical thinking
  • Solid understanding of a variety of business models
  • SQL knowledge a plus, but not required
  • Consulting, Accounting, or Banking background with numbers/excel driven decision instincts
  • Corporate strategy or business development background
  • Engineering background with dreams of applying similar process to people processes

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